HOW DOES PILOLOS KIDS?

It is very easy !!! choose the products you want, put them into your shopping cart, choose the method of payment and you’re done! We do not ask any data until you decided to buy and know the exact amount of your order.

If you have questions, send an email to piloloskids@piloloskids.com, we will respond quickly and fast.

WHEN CAN I PLACE MY ORDER?

The website is available 24 hours a day, 365 days a year.

WHAT PRICES ARE ENGAGED?

Our prices are quoted including VAT.

HOW TO KNOW IF THE PRODUCTS ARE AVAILABLE?

All products listed on the site are available for purchase. If it was not so indicate with a “sold out”.

Modify / cancel an order. IS IT POSSIBLE?

Depends on the progress of your order is possible to eliminate products cart, if the buying process already completed send email to piloloskids@piloloskids.com

HOW TO KNOW IF MY ORDER HAS BEEN REGISTERED?

Once you have validated your order and payment is made safely, you will receive a confirmation email. This is a detailed summary of the order.

CAN I SEE THE DETAILS OF MY ORDER?

You can view the details of all orders, entering “Your Account” in the “My Orders”. You can also check your invoices and print.

¿HOW LONG IT TAKES THE SHIPMENT OF MY ORDER?

In principle, orders shipped before 11 am are handled the same day. No clutch, time management and preparation of an order may be higher, depending on the items ordered may take 2 to 3 working days. As soon as your order is ready to be shipped, we will send you a confirmation email; From that point you should keep in mind the deadlines of carriers.

CAN I RELY THE COLORS I SEE ON THE SCREEN?

Although we tried to detail in writing and reproduce as accurately as possible the reliability and different finishes of the vast majority of products, it is impossible for the samples through a website are 100% reliable.

Each operating system and browser can influence the perception of colors, so that can not be considered cause for complaint light tone variations in the product when it is received with respect to the viewing on the website of Pilolos Kids. You must accept a possible reasonable margin of difference.

HOW TO MEASURES OF EACH PRODUCT IS UNDERSTOOD?

Although there are images with the outline of the product in some cases, when you see three digits (10x15x10 cms) in paragraph measures are always listed in the same order: width x depth x height.

HOW DO I PAY?

You have these payment options:

1) credit card. The management of these payments are made through the secure Paypal gateway where you can choose the card you want to pay.

2) With your Paypal account

3) By bank transfer. If you choose this method, the order confirmation you will see the account number in which to make payment. Upon receipt of proof of payment or the amount of your purchase will be sent.

ARE REALLY SAFE CARD PAYMENTS?

PilolosKids takes very seriously the security of payments and confidentiality of the data you communicate to us. Therefore, the site uses an encrypted payment mode SSL (Secure Socket Layer) encryption ensuring your bank details at the time in which circulate on the Internet, ie they are fully encrypted so they can not be read. You can check that the operation is safe because the symbol of a string appears in your browser. The transaction was effected through the payment gateway of La Caixa with whom we are associated, and is the only bank to have data you communicate to us at the time of payment. When you enter your credit card number to make your purchases, actually what you do is directly transmit billing information to our bank that registers on your server, highly secure. These data do not pass through any intermediary, even for Pilolos Kids.

WHAT IS INCLUDED IN THE PRICE?

The product you have chosen next to the charge transport, if any.

WHAT IS THE DEADLINE?

In each product we indicate the approximate delivery time of 3-5 business days.

If there is any delay although these were not our responsibility, we will inform you promptly of any incident and we will do our best to fix it. In any case, we are going to shirk.

CAN I CANCEL AN ORDER?

Yes, if you do it within 24 hours of confirmation.

CAN I RETURN WHAT I BOUGHT?

Of course, within 15 days after purchase you can make any change or return. We will refund to your account the amount of your purchase, excluding shipping costs.

WHAT IF THE ORDER HAS ARRIVED DEFECTIVE OR BEATEN?

Contact us and we will solve the fault as quickly.

More questions? Here we have to resolve them!

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